FAQs · 案内
Answers,
quietly given.
↳ shipping · freshness · allergens
Subscription How does the monthly box work?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Subscription Can I give the box as a gift?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Freshness How fresh are the sweets when they arrive?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Freshness Do I need to refrigerate the box?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Shipping Where do you ship?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Shipping How much is shipping?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Shipping How long does delivery take?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Allergens Are the sweets vegan / vegetarian?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Allergens Do they contain gluten?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Returns What if my box arrives damaged?
You pick a box — Classic or Prestige — and we ship one composition every month around the same date.
You can pause, skip a month or cancel from your account at any time, with no penalty.
Shipping
From Kyoto,
quietlyto your door.
Free express shipping, worldwide
Hand-formed in the morning, shipped the afternoon.
Every box ships from our Kyoto atelier the same day it is made,
by express courier. Free of charge — included in the box price
— to over 60 countries.
i.
Japan
1–2 business days
ii.
East Asia & Oceania
2–4 business days
iii.
North America & Europe
3–5 business days
iv.
Rest of world
4–7 business days